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The goal of
Saklou’s after Sales Service is to provide the premier after-sale
support for our dealers and customers all over the kingdom of Saudi
Arabia. Our electronics and home appliances division has 6 branches
and 9 showrooms in all major Saudi cities. Each branch has its own
warehouse, experienced sales team and well qualified technical team
for after sales service. We have about 350 strong dealers network in
Saudi Arabia for audio visual and home appliances products.
Saklou
Trading is committed to providing our dealers with customer service
of the highest standard. With this in mind, various methods have
been devised in order to ensure they receive the best customer
service available. Our Dealers will be contacted in order to
ascertain their satisfaction with their Dealership. From Saklou
Company’s perspective, a structured process is in place to contact
the dealer in order to obtain his opinion on the service experience.
The results of this process are correlated in order to formulate a
Customer Satisfaction Index score.
By means of
this index, we are able to ascertain if we meet your standards and
in what areas we can improve our performance in order to meet your
expectations. We also have a comprehensive Home Service assistance
program, which is a fast on fleet maintenance service in the major
cities of KSA. Should you have any quick minor problem, call the
Toll free 800 244 0222 for immediate assistance.
We aim to
solve any problem that any of our customers may experience. Should
you have any queries or items of concern, the Customer Relation
Section will ensure you receive the desired response. Saklou
Company’s Customer Relation Section will assure that your complaint
will be logged and handled in conjunction with the concerned
department to resolve it. |
Service
Center
Electronics
